Hawaiian Telcom Reviews | hawaiiantel.com @ PissedConsumer

Anonymous

Guest-5560057

Honolulu, Hawaii

A Communications company that lacks it…

Jan 24, 2024

1.0

For a communications company, Hawaiian Telcom surely lacks that trait. I had an installation scheduled in November and no one showed up.

I took from work just to sit at home and wait for nothing. Called back to reschedule for a Saturday appointment on Jan 6tth. On Jan 3rd, I called back to reschedule again because I got scheduled to work on Jan 6th. Low and behold, installer still showed up.

Told him I called on Wednesday and rescheduled installation for the wed 1/24 because I had to work. Fast forward to today, installation is never going to happen.

Called customer service ti confirm appointment for today and they inform no appointment is scheduled for today. I give up and will just stick with Spectrum.

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User's recommendation: Keep expectations low until the job occurs

carrol m Gza

Disconnect

Aug 29, 2023

I called 2 times to get a return shipping label sent via email and never received it. Not in mail or junk I now have to drive to yr office to retu modem.

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Anonymous

Guest-4317886

Keaau, Hawaii

Bad internet

Jan 24, 2023

I have recently phoned them twice. The call goes to the Philippines. Ultimately there is nothing they can do. I could have phoned them everyday because my internet either stops entirely or fluctuates every day. I am getting ripped off and will give Spectrum a try. At least they put optical cable in front of my house. Only use them if there is no one else.

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Lesley K Bso

Phone not working for days due to technical difficulties in my area.

Jul 29, 2022

1.0

Handicapped son has no outside communication with a working phone. I have to pay a sitter to be with him if I'm not at home. This has caused stress for our entire family go with spectrum

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Loss:

$200

Pros:

Long wait time

Cons:

Billing is sketchy

Preferred solution: Full refund

Ericb C

Worst internet provider ever

Apr 04, 2022

1.0

Hawaiian Telcom - Worst internet provider ever

SNo customer support. Wait times if 2-3 hours 7 days at least to get anyone to come out!!! No one cares. Customer service literally said boo boo to bad for you and hung up after waiting 3 hours on hold to get ahold of someone. This is my living your messing with!!! No one cares at this company!! Do not do bussiness with Hawaii Telcom they are hideous!!

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Loss:

$1000

Pros:

Pick up for new services

Cons:

Awfulness and sad
No answers
On hold times are multiple hours over multiple days

Preferred solution: Let the company propose a solution

User's recommendation: Stay far away and don't believe a word they say

Anonymous

Guest-3305766

Fontana, California

Constantly disconnecting, been on hold for 2 and a half hours and no answer

Jan 31, 2022

1.0

I got on hold around 3:30 and have been sitting until past 5:30 which might be closing time apparently but nothing was said over the phone so ive been waiting for nothing great

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User's recommendation: Go spectrum instead, hawaiian tel sucks

Lorina Oro

Lorina Oro |

Kailua, Hawaii

Unable to get someone to call back at supervisory or manager level

Dec 28, 2021

1.0

Misinformation, not getting service in timely manner, being left on hold or receiving call back but not from someone who can help with our issue

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User's recommendation: Do not sign up with them, very poor customer service

Donn C Cmi

Kaneohe, Hawaii

Cannot contact tech support or no call back

Dec 17, 2021

1.4

No service for 3 weeks no line in or dial tone cannot contact technical support or they don.t call back or answer phone calls

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Loss:

$74

Preferred solution: Let the company propose a solution

User's recommendation: Use Spectrum

Anonymous

Guest-3207314

Kailua, Hawaii

Unable to resolve issue

Dec 28, 2021

1.0

We have tried to get our phone number ported over from another provider and Haiian Telcom dropped the ball. In order to get it done we will have to pay another month's service so we can get number ported over. This will be $179 dollars. We cannot get response from any supervisor or manager. There is no number to for the main office. No way to get a message nor do supervisors call back ever even though we are told they will in 24-48 hours. We have Ben told that 3 times over the last month and never got a call back. There is no customer service whatsoever

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User's recommendation: Do not sign up with them

Donn C Cmi

Kāneohe, Hawaii

Dissatisfied Customer

Dec 17, 2021

1.0

Unable to contact technical support and no call back. 3 weeks no service, no line in and no dial tone and no service department to help

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Loss:

$74

Pros:

Long wait time

Cons:

No working staff to help
No answers

Preferred solution: Let the company propose a solution

User's recommendation: Use Spectrum

Anonymous

Guest-3245085

Ewa Beach, Hawaii

Horrible service rude

Jan 09, 2022

As senior citizens that are disabled we have gone over a week without service and cant reach a person to speak with and no answer to our texts

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User's recommendation: Don’t go with that phone company. Not Pono

Roy T Zqc

Bad service

Jan 30, 2021

1.8

For the last three weeks my two phones haven't been ringing. On Tuesday, 1/26/2021, I tried calling to get repair help. The recording said the wait would be more than two hours, so I opted for a callback. No one ever called. I was on O'ahu for medical care on 1/27, so I couldn't call in that day. When I got home that evening, there was no voicemail message from HawTel, so I assume they didn't call. On 1/28/2021, after I finished my business in Hilo, I tried calling again. The message said I had a wait of 46 to 69 minutes. No one called back after two hours. I tried calling other numbers, but as soon as I notified them I was calling about a problem with my phone, the computer routed me back to the same spot in the voicemail tree. Since I had missed several important calls from medical providers, and I was in the middle of selling my house, the phone problem was getting to be an even larger problem. I finally called the number for corporate security and got a real human on the phone. The person that answered got in touch with someone in another department and I got a call within 10 minutes. The next morning, a repairman showed up to look at my system. He took readings with his meter that indicated the wiring inside my house was good, but he still insisted that my phones were defective. I explained to him that the likelihood that both phones failed exactly the same way at exactly the same time was just unbelievable. He insisted we buy new phones, and took off. We bought new phones, and are experiencing exactly the same problem, and now I can't get through to report it and the website is broken. Since the present company took over, service has been steadily deteriorating, and they always try to blame the customer's side of the system and then take forever to show up again.

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Loss:

$47

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid this company if possible until new management takes over.

david c Ucf

I received an email today regarding equipment not returned by 10/16 I will be charged $200.

Oct 02, 2020

1.5

all equipment was picked up by your techs on 07/18 from Mason, and 08/15 from Ron?

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Loss:

$32

Preferred solution: Let the company propose a solution

Christiana Yhh

Honolulu, Hawaii

Rescedule appointment

Nov 25, 2020

Ive been on hold so long

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Anonymous

Guest-2200507

Pico Rivera, California

Pay bill

Sep 30, 2020

1.0

I was calling because I did not agree with the date that I had arranged for my phone to be turned off at my old address and I wanted to pay the bill that I owed but I couldn't get straight answers from the customer service person the worst I've ever had from any company he was absolutely no stars below he does not deserve any stars but I have to push one because I can't get out of the system at all Cynthia Wilson

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User's recommendation: Hope and pray that you don't get the same customer service person that I did he was the worst I think with any company in my whole life I had and he should be reprimanded or let go

Contact Information

Website:

www.hawaiiantel.com

Mailing Address:

1177 Bishop Street

Honolulu, Hawaii 96813

United States

Phone:

(877) 482-2211

Contact Hawaiian Telcom Customer Service

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Hawaiian Telcom

Hawaiian Telcom Overview

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Top Hawaiian Telcom Reviews

"A Communications company that lacks it…"

A Communications company that lacks it…

Disconnect

Bad internet

Phone not working for days due to technical difficulties in my area.

Worst internet provider ever

Constantly disconnecting, been on hold for 2 and a half hours and no answer

Unable to get someone to call back at supervisory or manager level

Cannot contact tech support or no call back

Unable to resolve issue

Dissatisfied Customer

Horrible service rude

Bad service

I received an email today regarding equipment not returned by 10/16 I will be charged $200.

Rescedule appointment

Pay bill

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